Terms & Conditions

Welcome to Koopers.Co!

At the heart of our operations, we are dedicated to providing families with top-notch products that prioritize safety, comfort, and style. When you buy our product(s), you signify your understanding and agreement to comply with these terms. We kindly ask you to go through our policies concerning orders, shipping, returns, and customer service. If you have any questions or concerns, feel free to reach out to our friendly support team. We appreciate your trust in Koopers Malaysia as your partner in your parenting journey. Thank you!

By accessing this website, you explicitly consent to Koopers collecting and using your personal data for the purposes described below. Koopers reserves the right to amend these terms at any time, and by using this website, you agree to be bound by the current terms as well as any future changes. If you do not accept all of the terms and conditions stated on this page, please do not continue using the Koopers website.

The terms used in these T&Cs, Privacy Statement, and Disclaimer Notice, as well as any Agreements, are as follows: “Client”, “You”, and “Your” pertain to the individual accessing this website and agreeing to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, and “Us” refer to our Company. “Party”, “Parties”, or “Us” denotes both the Client and the Company, or either the Client or the Company. These terms encompass the offer, acceptance, and payment consideration required to provide assistance to the Client appropriately. This assistance may involve formal meetings of a specific duration or other methods to meet the Client’s needs concerning the Company’s services/products, in compliance with the prevailing laws of France. Any usage of the aforementioned terms or other words in singular, plural, capitalized, and/or gender-specific forms is considered interchangeable and refers to the same entities.

Terms and Conditions: These terms and conditions govern all purchases of products you make from Koopers.co. Please read them carefully. We may update these terms periodically, so it is important to review them before making any new purchases.

Order: To place an order for products on Koopers.co, fill in the required details on the order summary page and click the “send order” button. All prices are listed in Malaysian Ringgit (RM) and include GST where applicable for deliveries within Malaysia. Deliveries outside of Malaysia are not accepted. The goods supplied are not for resale. While we typically accept orders if the product is available, the price is current, and your payment is approved by PayPal or your credit/debit card company, we are under no obligation to do so.

The display of any product on our website is not an offer to sell; your order submission constitutes the offer. Therefore, we are not obligated to sell any product at a lower quoted price than intended.

Acceptance of order: We will confirm our acceptance of your purchase offer by email shortly after receiving it, creating a binding agreement based on these terms and conditions. If we do not accept your order for any reason, or if the product price has increased between the time of your order and our acceptance (or if an additional delivery charge applies), we will inform you via email. You will then need to resubmit your order. Please note that only credit cards, debit cards, and eNets are accepted as payment methods for orders placed through this site.

Delivery: We aim to deliver all products within five working days of order acceptance. If this is not possible, we or our couriers will notify you and ensure delivery within 28 days unless stated otherwise. Deliveries will be made to the address specified in your order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries require a signature, and you will be responsible for the products once delivered and found to conform to the contract. Ownership transfers to you after full payment is received. If we cannot deliver to the specified address for reasons beyond our control, we will notify you and store the products at your risk. For redelivery, you must authorize us to charge your credit/debit card. If we do not hear from you within 28 days, we will cancel the order and refund your payment minus any reasonable delivery charges incurred.

Payment: For standard delivery, your account will be charged when the order is dispatched to you. For items shipped directly from the manufacturer, the charge will occur at the time of order placement. We take all reasonable precautions to ensure that your order and transactions are secure. However, we are not responsible for the operation of the secure link and will not be liable for any loss incurred if a third party gains unauthorized access to your information, unless we are negligent. If any products are unavailable after we have accepted your order, we will inform you and refund any payments made, credited back to your credit card, debit card, bank account, or PayPal account.

Warranties: The products sold through this website are designed to meet statutory legal requirements and relevant safety standards. Therefore, we cannot guarantee that any product complies with health, safety, or other legal requirements outside these jurisdictions unless they are certified by external authorities and standards. Most products are covered for defects in materials and workmanship for six months from the date of delivery. If a product is found to be defective and the usage instructions have been followed, we will either replace the product (or the faulty part) free of charge or refund the purchase price via credit card, debit card, bank transfer, or PayPal. Beyond this, we accept no further liability for the products. This does not affect your statutory rights as a consumer.

It is important that you carefully read these terms and conditions of use before you register with Koopers.co because your use of our website is subject to them.

Terms and Conditions: Our website provides services based on these terms and conditions. Please be aware that these terms may change from time to time without prior notice. The current terms will be updated on the website as soon as possible. When using our website or any of our services, you might be informed that specific guidelines or rules apply. Unless stated otherwise, these guidelines or rules are part of these terms and conditions. These terms and conditions apply to all users, including casual browsers, regardless of whether the registration process has been completed.

Description of Services: Our website provides services based on these terms and conditions. Please be aware that these terms may change from time to time without prior notice. The current terms will be updated on the website as soon as possible. When using our website or any of our services, you might be informed that specific guidelines or rules apply. Unless stated otherwise, these guidelines or rules are part of these terms and conditions. These terms and conditions apply to all users, including casual browsers, regardless of whether the registration process has been completed.

Registration: Some services are available only after completing the registration process. By registering, you confirm that you are at least eighteen years old or a minor with parental or guardian consent to use our website. Minors are advised to discuss these terms and conditions with their parents or guardians before completing registration. In exchange for using our website and benefiting from our services, you agree to provide accurate, current, and complete information in the registration form and to keep this information up to date. Upon completing registration, you will choose a username (email address) and a password. You are responsible for keeping your username and password secure and confidential, and you are fully accountable for any activities conducted under your username and password. You must immediately notify us of any unauthorized use of your username and password or any security breaches as soon as you become aware of them.

Code of Conduct: You are responsible for anything that you transmit, receive, or post on our website. We do not control or screen the content posted by our members or third parties on our website and therefore do not guarantee its accuracy, integrity, or quality, nor that it will be free from objectionable material. You should not rely on, and we will not be responsible or liable for, any transmitted or received content, or for content that should have been transmitted or received but was not. You may not use our website or services for any unlawful, defamatory, harmful, or objectionable purpose. Specifically, you must not transmit anything that could harm our business or offend other users. You may not transmit, post, or otherwise interact with our website using material that you do not have the right to use. Ensure that you do not post or transmit any material containing software viruses or files intended to damage or disrupt any computer or telecommunications equipment. You are also prohibited from any actions that may disrupt the operation of our website and services or the enjoyment of these services by other users. Except as explicitly permitted by us in writing, you are not allowed to use our website for any commercial activity. We reserve the right to refuse or remove any content that we find objectionable or non-compliant with these terms and conditions, and we will not be liable for doing so. We may record, preserve, and disclose any transmitted or posted content if required by law or if acting in good faith.

Proprietary Rights and Licenses: All text, software, music, sound, photographs, graphics, video, page layouts, designs, and other materials on our website or part of our services are protected by our and their copyrights, trademarks, service marks, patents, or other proprietary rights and laws. We own or are licensed to use all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, related to our website and services, the software used to operate them, and any data obtained from you during registration or generated by users. You may not change, copy, store, publish, rent, license, sell, or distribute any of these intellectual property rights without express authorization. By transmitting or posting any material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, display, or distribute that material in any way without any obligation to account to you.

Advertisements and Promotions: We may use our website, any of the services we provide, or any correspondence we send to you to display advertisements promoting the products and services we offer, those of our subsidiaries, or those of any individual or corporation authorized by us to advertise or promote their products or services through our channels.

External Links: We or third parties may provide links to other websites or resources. These links are offered solely for your convenience, and we do not endorse the content of those external sites. We are not responsible for the availability of these sites and will not be liable for any loss or damage incurred by using them. If you choose to access third-party websites through these links, you do so at your own risk.

You agree that:

  • Your use of the website and our services is entirely at your own risk. The website and services are provided on an ‘as is’ and ‘as available’ basis. We expressly disclaim all conditions of any nature, including but not limited to conditions related to title, fitness for a particular purpose, satisfactory quality, and non-infringement of proprietary or third-party rights.
  • To the extent legally permissible, we do not warrant that (a) the website and our services or any information will meet your requirements, (b) your access to and use of the services will be free of errors, or (c) any errors or inaccuracies will be corrected. Additionally, if your use of the website results in the need for servicing or replacing equipment or data, such costs will not be our responsibility.
  • No advice or information, whether oral or written, obtained through the website or our services will create any warranty that is not explicitly stated in these terms and conditions. For any questions regarding the above, please contact us at +603 7832 4338 or via email at [email protected].

Indemnity: You agree to indemnify and hold us harmless from and against any claims, actions, or demands (including legal fees incurred in connection with them) arising from your misuse of our website or your breach of these terms and conditions. We will promptly notify you of any such claims, actions, or demands and will assist you as reasonably necessary, provided you cover our costs and expenses (including legal fees).

Limitation of Liability: To the extent permitted by law, we will not be liable for any claims, losses, or damages of any kind resulting from: (a) your use or inability to use the website; (b) the services we provide (unless explicitly stated otherwise in these terms and conditions) or other terms and conditions related to our additional goods and/or services; (c) unauthorized access to or alterations of your transmissions or data; (d) statements or actions of any third parties. You agree that our liability under these terms and conditions shall not exceed RM300,000.00, and that we will not be liable for any loss of profits, goodwill, business, data, or any other indirect or consequential loss or damage, whether or not arising from negligence on our part.

Use and Storage: We may set general guidelines and restrictions regarding the use of our website and services, such as limits on the size or number of email messages you send or the duration messages can be stored or posted on our website. We reserve the right to delete any material at any time and are not liable for deleting or failing to store or post any material you transmit to us.

Suspension and Termination: We reserve the right to suspend or terminate your registration or use of our website and services at our sole discretion, without liability to you or any third party for any resulting loss or damages. Typically, this action would be taken if you have been inactive for an extended period or if we believe you have violated our terms and conditions. However, other reasons may also prompt such a decision.

General: These terms and conditions constitute the entire agreement between us regarding the use of our services and website, superseding all prior agreements, arrangements, and representations (except those made fraudulently). Data and certain other information you provide are subject to the terms of our Privacy Statement. If any of these terms are found to be invalid, the remaining provisions will still be fully enforceable. No waiver of any term by us will be considered continuing or a waiver of any other term. You are not permitted to reproduce, sell, or exploit any part of the website or our services for commercial purposes. These terms and conditions will be interpreted and governed in accordance with the laws and will fall under the non-exclusive jurisdiction of the Courts. For up-to-date information on our services, support facilities, or if you have any questions or concerns about these terms and conditions, please contact us at +603 7832 4338 or via email at [email protected].

Advertisements and Promotions: We may use our website, any of the services we provide, or any correspondence we send to you to display advertisements promoting the products and services we offer, those of our subsidiaries, or those of any individual or corporation authorized by us to advertise or promote their products or services through our channels.

External Links: We or third parties may provide links to other websites or resources. These links are offered solely for your convenience, and we do not endorse the content of those external sites. We are not responsible for the availability of these sites and will not be liable for any loss or damage incurred by using them. If you choose to access third-party websites through these links, you do so at your own risk.

If any of these terms and conditions are found to be invalid, the remaining provisions will still be fully enforceable. No waiver by us of any term will be considered ongoing or a waiver of any other term.

You are not allowed to reproduce, sell, or exploit any part of the website or our services for commercial purposes. These terms and conditions will be governed by the laws of [jurisdiction], and any disputes will be subject to the non-exclusive jurisdiction of its courts.

Koopers makes every effort to ensure the information provided on the website is accurate. However, Koopers does not guarantee accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in the contents. Koopers reserves the right to change product(s), product description(s), availability, and prices at any time without prior notice or obligation. Errors will be corrected upon discovery. Koopers reserve the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions in offers or prices, including after an order has been submitted, confirmed, and payment processed.

While every endeavor is undertaken to ensure the accuracy of the information presented on our website, voucher booklet, emails, direct mails, and all other materials associated with Koopers Membership, we cannot accept responsibility for any errors or omissions in articles or advertisements. The opinions expressed by contributors do not necessarily reflect those of the publisher or Koopers. Information and prices are accurate at the time of publication or online email campaign launch and may be subject to change.

Our experts’ insights are for educational purposes only, and neither they nor Koopers can be held responsible for any loss or claim resulting from the use of suggestions in Koopers Membership communications. As our experts lack knowledge of individual circumstances, they do not endorse specific actions. For health concerns, it’s advised to consult a healthcare professional for personalized advice.

Upon joining the Koopers Membership Programme, the customer shall receive special offers that vary from prize draws and competitions by Koopers. The discounts and competition prizes are only available upon joining Koopers Programme membership, or as a benefit of membership, is a guide only.

Koopers reserves the right to modify the delivery method of vouchers (SMS, Email, or on paper) and to change the value of competition prizes and Koopers Membership Programme discounts at any time without notice.
Terms and conditions of individual discount vouchers apply. Discount vouchers must be presented at time of purchase.

Membership discounts cannot be combined with staff discounts, childcare/nursery discounts, or any other discount vouchers or codes. They are not redeemable for cash and cannot be used to purchase gift vouchers, gift cards, or net-priced products.

Discount vouchers that are defaced, scanned, photocopied, sold, reproduced, or distributed publicly are void and will not be accepted. Postage and packaging charges are not eligible for discounts. All products are subject to availability. Koopers reserve the right to withdraw any products, promotional offers, competitions, vouchers, or codes at any time.

We won’t be held responsible or liable for any content on your website. By using our service, you agree to indemnify and defend us from any claims related to your website. Links must not be present on any page of your website or within any content that could be construed as defamatory, obscene, or unlawful, or that infringes upon, violates, or promotes the infringement of any third-party rights.

If you encounter any objectionable links on our website or linked sites, feel free to reach out to us. We’ll review requests to remove links, but we’re not obligated to do so or to respond directly. While we strive for accuracy and availability of information on our website, we don’t guarantee its completeness, accuracy, or continuous availability.

This Agreement shall begin on the date hereof.

  • Certain areas of this website provide users with the opportunity to post and exchange opinions, information, material, and data (‘Comments’).
  • Koopers does not screen, edit, publish, or review Comments before they appear on the website; Comments do not reflect the views or opinions of Koopers, its agents, or affiliates.
  • Comments represent the view and opinion of the individual who posts them.
  • To the extent permitted by applicable laws, Koopers shall not be responsible or liable for Comments or for any loss, cost, liability, damages, or expenses resulting from any use, posting, or appearance of Comments on this website.
  • Koopers reserves the right to monitor all Comments and to remove any Comments it deems inappropriate, offensive, or otherwise in breach of these Terms and Conditions at its sole discretion.

You warrant and represent that:

  • You are entitled to post the Comments on our website and possess all necessary licenses and consents to do so.
  • The Comments do not infringe on any intellectual property rights, including, but not limited to, copyright, patent, trademark, or other proprietary rights of any third party.
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, nor material that invades privacy.
  • The Comments will not be used to solicit or promote business or custom, or to present commercial or unlawful activities.
  • You hereby grant Koopers a non-exclusive, royalty-free license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

By sharing photos in any of the following ways:

  • Instagram, Twitter, Facebook, and Pinterest with the hashtag #KoopersMalaysia
  • Directly uploading photos to Koopers.co
  • Responding to Koopers’s photo rights request with the hashtag #KoopersMalaysia

You are agreeing to the following:

  • You rightfully own all content and information you post or share using this Website (referred to above as “User Content,” including but not limited to photos, videos, emails, and comments).
  • You grant Koopers a license to reproduce, display, perform, distribute, and otherwise use your User Content in connection with Koopers.co, Koopers’s social media sites, and other Koopers marketing purposes, including but not limited to print materials, email, customer and consumer communications, store materials, and other marketing.
  • Koopers may display advertisements in connection with your User Content or on pages where you or others may view your User Content, and Koopers may use your User Content to advertise and promote Koopers and/or Koopers.co. The license granted to Koopers for your User Content is non-exclusive, meaning you may use the User Content for your own purposes or allow others to use your User Content for their purposes.
  • The license granted to Koopers for your User Content is fully paid and royalty-free, meaning Koopers does not owe you anything further in connection with Koopers’s use of your User Content. Koopers may exercise their rights anywhere in the world. Finally, the license granted to Koopers is perpetual.

You promise that:
You hold all rights to your User Content, or alternatively, you have the right to grant Koopers the rights described above; you have paid and will continue to pay any fees or other payments related to the use of your User Content; and your User Content does not infringe on the intellectual property rights, privacy rights, publicity rights, or any other legal rights of third parties.

You are responsible for ensuring the security of your User Content and this Website, as well as for all activities occurring under your User Content or in connection with this Website. Koopers reserves the right to refuse to accept or transmit User Content for any reason and to remove User Content from the Site for any reason.

While every effort is made to ensure the accuracy of the information contained within this website, voucher booklet, e-mails, direct mails and all other materials relating to Koopers Membership, no responsibility can be accepted for errors or omissions in articles or advertisements. Contributors’ opinions are not necessarily shared by the publisher or Koopers. Information and prices are correct at the time of going to press or online email campaign launch and may be subject to change.

The information provided by our experts is intended for educational purposes only. Neither the expert nor Koopers can be held responsible or liable for any loss or claim arising out of the use, or misuse, of the suggestions made in emails and messages relating to Koopers Membership Programme. As our experts do not know your specific circumstances, they are not suggesting any specific course of action for you to follow. If you have concerns about your health, the health of your child, or the health of someone you know, please consult with your doctor or other healthcare professional for individual health and medical advice.

You agree to indemnify and hold harmless Koopers, its affiliates, and their respective officers, directors, employees, and agents (collectively referred to as “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) that are threatened, asserted, or filed by any third party against any of the Indemnified Parties, arising out of or related to your use of this Website or any breach of these terms by you. The terms of this section will survive any termination of these terms.

You agree that all content and materials made available by Koopers at this Website are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by Koopers in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) related to our website, services, and software, including any data generated by users. When you post or transmit material on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, display, or distribute that material without any obligation to compensate you.

When you use this Website or send emails, text messages, and other communications from your desktop or mobile device to Koopers, you are interacting with Koopers electronically. By doing so, you consent to receiving communications from Koopers in electronic form. Koopers may communicate with you through various methods, including e-mail, text, in-app push notifications, or by posting notices and messages on this Website or through other Koopers Services. You agree that all agreements, notices, disclosures, and other communications provided to you electronically by Koopers meet any legal requirement for written communication.

Koopers reserves the right to terminate your access to all or any portion of this Website at any time, whether with or without cause, and with or without notice, effective immediately. If you wish to terminate your account, you may do so by simply discontinuing the use of this Website.

Offers and competition prizes provided to Koopers members might be supplied by a third party. Koopers.co is not liable for any loss, damage, or personal injury sustained in connection with the offer, prize, or discounts. Terms and conditions from the third party will apply.

We use cookies on our website. By continuing to use the Koopers website, you agree to the use of cookies as outlined in Koopers’s privacy policy.

Modern interactive websites commonly use cookies to help us retrieve user information with each visit. Cookies are utilized on certain parts of our site to facilitate functionality and enhance ease of use for visitors. Additionally, some of our affiliate and advertising partners may also use cookies.

Unless stated otherwise, the intellectual property rights for all materials on Koopers are owned by Koopers and/or its licensors. All intellectual property rights are reserved. You may view and/or print pages from Koopers for personal use only, subject to the restrictions outlined in these terms and conditions.

You are prohibited from:

  • Republishing material from www.Koopers.co
  • Selling, renting, or sub-licensing material from www.Koopers.co
  • Reproducing, duplicating, or copying material from www.Koopers.co
  • Redistributing content from Koopers, except where the content is specifically intended for redistribution.
  • Hyperlinking to our content

The following organizations are permitted to link to our website without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directory distributors, when listing us in their directories, in the same way they hyperlink to other listed businesses
  • Systemwide Accredited Businesses, with the exception of non-profit organizations, charity shopping malls, and charity fundraising groups, which are not allowed to hyperlink to our website.

These organizations may link to our home page, publications, or other Web site information provided that the link is:

  • To commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP, and Consumers Union;
  • To dot.com community sites;
  • To associations or other groups representing charities, including charity giving sites;
  • To online directory distributors;
  • To internet portals;
  • To accounting, law, and consulting firms whose primary clients are businesses; and
  • To educational institutions and trade associations.

If you are one of the organizations mentioned in paragraph 2 above and wish to link to our website, please notify us by emailing [email protected]. Include your name, your organization’s name, contact details (such as a phone number and/or email address), the URL of your site, a list of any URLs from which you plan to link to our website, and the URLs on our site you would like to link to. Please allow 2-3 weeks for a response.

We will approve link requests from these organizations if we determine that:

(a)
The link would not reflect negatively on us or our accredited businesses (for instance, trade associations or organizations representing inherently questionable business types, such as work-at-home opportunities, will not be permitted to link);

(b) The organization does not have an unsatisfactory record with us;

(c) The benefits to us from the visibility provided by the hyperlink outweigh the impact of Koopers’ absence; and

(d) The link is part of general resource information or aligns with the editorial content of a newsletter or similar product that supports the organization’s mission.

These organizations may link to our home page, publications, or other Web site information as long as the link:

(a) is not misleading in any way;

(b) does not falsely imply sponsorship, endorsement, or approval of the linking party or its products and services; and

(c) fits within the context of the linking party’s site.

If you are one of the organizations mentioned in paragraph 2 above and wish to link to our website, please notify us by emailing [email protected]. Include your name, your organization’s name, contact details (such as a phone number and/or email address), the URL of your site, a list of any URLs from which you plan to link to our website, and the URLs on our site you would like to link to. Please allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  • By using our corporate name; or
  • By linking to the uniform resource locator www.Koopers.co; or
  • By using any other description of our website or material that is appropriate within the context and format of the linking party’s site.
  • The use of Koopers’s logo or other artwork for linking is not permitted without a trademark license agreement.

We reserve the right, at any time and at our sole discretion, to request that you remove all links or any specific link to our website. You agree to promptly remove all links to our website upon such request. Additionally, we reserve the right to modify these terms and conditions and our linking policy at any time. By continuing to link to our website, you agree to adhere to and be bound by these linking terms and conditions.

All brand names are registered trademarks of their respective owners. Koopers does not assert any legal claims to trademarks, logos, or other intellectual properties, except for our own. Photos and videos owned by Koopers elsewhere require permission from Koopers Distribution Sdn Bhd.

The limitations and exclusions of liability specified in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the disclaimer or related to its subject matter, including liabilities arising from contract, tort (including negligence), and breach of statutory duty.

To the extent that the website and the information and services provided on it are free of charge, we will not be liable for any loss or damage of any kind.

To the fullest extent allowed by applicable law, we exclude all representations, warranties, and conditions related to our website and its use (including, without limitation, any warranties implied by law regarding satisfactory quality, fitness for purpose, and/or the exercise of reasonable care and skill). Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in a manner not permitted under applicable law; or
  • Exclude any of our or your liabilities that cannot be excluded under applicable law.