Privacy Policy

To operate efficiently and effectively and to provide you with the best service possible, we may collect personal information from you. This may include contact information such as name, address(es), telephone number(s), email address(es), and other relevant contact information; identification details; transaction information; any information necessary to fulfill the purchase of goods; information you provide us regarding your marketing preferences; or information gathered from your participation in surveys, contests, or promotional offers.

Personal information can be either obligatory or voluntary. Obligatory personal information is required for us to provide you with our products. If you do not provide us with obligatory personal information, we will not be able to provide you with our products. Voluntary personal information is not mandatory for us to provide you with our products. You can still purchase our products without providing voluntary personal information.

We do not receive or store any credit card information. This information is taken and processed on our behalf by our payment provider IPAY88, which validates the credit for authorization and payment.

We may collect personal information directly from you when you:

• Fill out our registration form online
• Subscribe to one of our publications (e.g., newsletters and brochures)
• Fill out enquiry and feedback forms online
• Complete any of our questionnaires
• Make payment for goods

We may use your personal information for one or more of the following purposes:

• To process and confirm your order
• To pass on to the delivery company to deliver the products to you
• For identification and verification purposes
• For operational and administrative purposes
• To provide customer support and services
• To manage and develop our business and operations
• For insurance purposes
• To understand your needs and preferences
• To facilitate your participation in, and our administration of, any events including contests, promotions, or campaigns
• To comply with legal and regulatory requirements
• To conduct marketing activities (e.g., market research)
• To send you information on products and services, special promotional offers, newsletters, and customer survey forms and questionnaires

As part of providing you with our products and the management and/or operation of the same, we may need to disclose information about you to the following third parties:

• Companies and/or organizations that act as our agents, contractors, service providers, and/or professional advisers
• Companies and/or organizations that assist us in processing and/or fulfilling transactions you have requested
• Our business associates and other parties for purposes directly related to the purpose of collecting your personal information
• Other parties to whom you have given your express or implied consent
• Subject at all times to any laws (including regulations, guidelines, and/or obligations) applicable to Koopers

We may use your personal information to provide you with information about our and third-party services and/or products, which may be of interest or benefit to you, except where otherwise requested by you.

In certain instances, we may disclose your relevant personal information to our preferred merchants and strategic partners with your prior consent, subject to any laws (including regulations, guidelines, and/or obligations) applicable to us. We take reasonable steps to ensure our agreements with service providers include appropriate privacy and confidentiality obligations.

If you do not wish your personal information to be used for marketing purposes or if you change your mind regarding your previous decision, please contact us at the email address provided at the end of this Privacy Notice. We will abide by your latest written instructions to us.

Where indicated (e.g., in registration forms), it is obligatory to provide your personal information to enable us to process your order of our products. If you decline to provide obligatory personal information, we may not be able to process your order or provide you with our products.

We can assist you in accessing and correcting your personal information held by us. If you wish to access your personal information or if you believe the personal information held by us is inaccurate, incomplete, misleading, or not up-to-date, you may request a correction by emailing us at [email protected] or writing to us at Koopers.co.

We will use reasonable efforts to comply with your request within 21 days of receiving your written request. We reserve the right to charge a fee for processing any such access request. The fee is RM2.00 for each request without a copy of the personal data and RM10.00 for each request with a copy of the personal data. All requests for access to your personal information must be submitted in writing. Please include your full name, address, and telephone number to verify your identity, and clearly specify the type of enquiry and the original source of data collection.

Please note that we may withhold access to your personal information in certain situations, such as when we cannot confirm your identity, when the information requested is of a confidential commercial nature, or if we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to fulfill your request.

If you choose to obtain information or do business with us online by visiting www.Koopers.co, you may wish to know the following:

Koopers Website

When you visit our website, we collect standard internet log information and details of visitor behavior patterns to ascertain the number of visitors to various parts of the website. Such information is not linked to you as an individual. We use this information to evaluate and improve the features, customer experience, and functionality of our website.

Cookies

We collect information about your use of our website from cookies. Cookies are packets of information stored on your computer that assist your website navigation by customizing site information tailored to your needs. Cookies do not identify individual users, only the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer to accept all cookies, notify you when a cookie is issued, or not receive cookies at any time. However, rejecting cookies may affect your use of the website as we will be unable to personalize aspects of your use of the website.

Links to Third-Party Websites

Please be informed that this Privacy Notice applies solely to our website and does not apply to any third-party websites you may access from our website. To determine how these third-party websites (e.g.,TikTok, Facebook, Pinterest, and Instagram) handle your personal information, you should read their respective privacy policies.

Updates to Our Privacy Notice

We reserve the right to amend this Privacy Notice. Please check our website regularly for information on our most up-to-date practices.

Our Contact Details

Should you have any queries, concerns, or feedback in relation to this Privacy Notice, kindly contact us during office hours (between 9.00am and 5.00pm, Monday to Friday).