This shipping policy is only applicable for purchases made from www.koopers.co
We deliver anywhere in Malaysia with the exception of offshore islands and prohibited zones.
FREE DELIVERY: Get FREE delivery for purchases above RM300 for West Malaysia! This offer is not available for East Malaysia addresses.
Online orders cut-off time will be at 09:00a.m. every day, from Monday to Friday only. Orders received before 09:00a.m. will be processed on the same day (except during festive season, public holiday or state holiday). Once your order is processed and packed, we will arrange for your parcel to be picked up by one of our panel courier companies, and you will be furnished with a set of tracking number for your parcel via email.
The standard delivery period will be between 3-5 working days. Please note that as we are making use of a third-party courier company for the delivery, we will not be able to accede to any request for specific date and time for the delivery.
Koopers Distribution Sdn. Bhd. has no control over the delivery service once the parcel is handed over to our panel courier company. Exceptional circumstances beyond control such as bad weather, festive seasons or courier delays may result in the courier company taking a longer time to deliver your parcel.
If orders are undelivered during the first try, the courier service will contact you to arrange for another delivery attempt or they may leave a standard delivery notice at your address to enable you to “self-pick up” from their office.
In the event the courier company failed to deliver after TWO attempts, the parcel will be returned to Koopers, and you may collect it from our warehouse. However, if you require additional delivery after that, another round of courier fees will have to be charged.
Please keep track of your parcel using the tracking number provided in your email. In the case of parcel mislocated (as shown on tracking details), we urge customers to contact Koopers Distributions Sdn. Bhd. immediately for investigation and clarifications.