Q: Where can I buy Koopers products?

A: You can purchase through retail or online stores through our authorized dealers nationwide here. However, stocks availability differs between each dealer so do call before visiting.

Q: I need an accessory or spare part. Where can I find these?

A: You can contact our customer service department directly at +60 3-7832 4338 or write to us at [email protected] .

Q: I’ve lost my manual instruction booklet. Can I get a new one?

A: You can find instruction manuals for download here.

Q: Is there QR code for car seat products?

A: You can find MIROS QR label here.

Q: Is there a warranty on my product?

A: Yes. All Koopers/Easywalker/Tavo/Nado products are guaranteed against manufacturing defects. However, there is limited warranty applicable for clearance items. Do read on the descriptions before purchasing. Please ensure that you have registered you item here.

If you have purchased before your due date, just provide us a supporting document to ensure your warranty starts at a later date.

Q: How do I claim warranty for my product?

A: To claim warranty, you have to send a request here.

Q: What is Koopers 1-to-1 Crashed Exchange Program?

A: 1-to-1 Crashed Exchange Program is a one-time FREE exchange for your Koopers / Nado car seat when involved in a car collision. This program is limited to car seats sold and distributed by Koopers Distribution Sdn. Bhd. Only. Read the full terms & conditions here.